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  • Whatever Happened To Customer Service In America???


    Dearest Readers:

    Today is Sunday, November 02, 2014, a beautiful, but chilly day in Charleston, SC. Undoubtedly, this week has been a week filled with much stress, starting with last Sunday. Late that afternoon, I drove my car to dinner with my husband; I heard a distinctive ‘ding’ noticing my engine light was on.
    “Oh no…what is wrong with my car?”

    I purchased the car from Car Max in Charleston in March, 2012. A beautiful gold 2010 Dodge Journey with everything I desired in a car. Although not brand new, it was affordable. I gave my old car, a 1999 Chevy Monte Carlo with 92,000 miles to one of my sisters in Georgia.

    I pulled the file for my car, reading through the warranty, phoning Car Max, leaving a message. Since the office was closed, I waited for a return phone call early Monday morning. I left an additional message with the local Car Max Service Center. And so, the wait began. On Monday morning I waited…and waited…and waited. Deciding to be pro-active, I drove to the local Car Max Service Center.

    Instead of parking my car in the parking lot, I pulled up to the service center and walked inside. Two customer service reps were at the counter. One, a woman, was moving a computer mouse around the screen while glancing at the computer. The other, a guy, was assisting a customer. The woman never looked at me, or acknowledged me. She continued to play with the computer mouse, never acknowledging me. I was curious if I was invisible. I pinched my wrist. Nope I’m not invisible. I feel the pain. I cleared my throat, hoping the woman would acknowledge me. She was more concerned with playing with the mouse! The phone rang. Quickly, she answered it.

    After her conversation, I approached her. “Excuse me,” I said. “I need someone to check my car. The engine light is on.”

    “Do you have an appointment?” She asked, in a condescending manner.

    “No. I’ve been waiting for a return phone call this morning. When no one phoned, I decided to drop by.”

    “You can’t just drop by. It’s been a busy morning and I only received one phone call.” She said. Reaching for her mouse.

    “Excuse me…Didn’t you hear me. The engine light is on. I need it checked.”

    “You have to have an appointment and it will take two weeks to get an appointment. You can’t just drop your car by for service. You MUST have an appointment.”

    “The only service I need is the engine light checked. Something is wrong with my car.”

    “You need an appointment…” She repeated.

    “No…I need to have the engine light checked.”

    By now I realized I was getting nowhere with the tall woman who had the customer service skills of a mouse. Maybe that is why she and the computer mouse were so closely connected.”

    “You can take the car to Dodge. They’ll check it for you.”

    And then…this woman with the customer service skills of a real mouse returned to her mouse, ignoring me!

    I was livid! No one else approached me. I left Car Max with the visual discussion playing in my mind, recognizing that this woman, whom I shall refer to as Ms. Mouse, had reprimanded me? She truly had the customer service skills of a robotic mouse!

    I drove to Dodge. When they checked my car, I was informed that the engine light was not on. Nothing could be done. By now, I am ready to attack the next customer service person that walks nearby. I drove the car home. Less than five miles from the Dodge dealership, the engine light winked at me again.

    Thus began one of the most disappointing weeks for 2014 for me. When my husband arrived home from work, he wanted to know if my car was repaired. I rolled my eyes, explaining how lacking customer service was at Car Max. “Funny…” I said sarcasm spilling from my lips. “When I bought the car their customer service was terrific.”

    I should say, I have a history with customer service, both in retail and the educational industries. I’ve won awards for my customer service skills!

    My husband phoned the service manager at Car Max. They placed his call on HOLD…….!

    For over one hour, he held on his cell phone and the home, cordless phone. Deciding that one of the calls would be answered. He was mistaken!

    When the phone calls disconnected, he slammed the phone down. “Let’s go to Car Max,” he said. I did not want to go back to them. My discussion with Ms. Mouse played in my mind, and I felt like a little girl filled with shame because she did something unforgivable by driving to the Service Center at Car Max, in anticipation of ‘customer service.’

    We returned to Car Max. The engine light still on and my lack of confidence growing. I should say, I am one of the rare people who actually does maintenance service faithfully. In August, the oil was changed – every 3,000 miles…the air filter replaced…cabin filters replaced…and the fuel maintenance performed. The engine light should NOT be on!

    Arriving at Car Max, Ms. Mouse was still – standing tall – PLAYING with the mouse! The service manager was at the end counter. My husband approached him. Of course, he was on the phone!

    When he hung up, we approached. I shared my experience of the morning and how I was reprimanded for ‘dropping by without an appointment…’ Now, I asked, “What is one to do WHEN the car engine light is on and she cannot get a simple phone call returned or someone to check her car?”

    “Customer service is a busy, unpredictable service,” Fred began…I interrupted him.

    “I have over 18 years of service in the customer service industry and I returned phone calls quickly…”

    Ms. Mouse’s ears appeared to be stretching to listen to our conversation, but NEVER…NO NEVER…did she approach. She probably knew I was not one to intercept with her thoughts.

    It was suggested that since Car Max was ‘overbooked’…with only four technicians to service cars, we should go to Dodge.

    I had an appointment booked for Dodge…for November 3, not until. “I have two important appointments this week. What am I to do? Continue driving my car with the engine light on, in hopes the car does not blow up?”

    Fred discouraged me to drive the car. He phoned the Dodge dealership, managing to get me an earlier appointment for this Wednesday.

    Rejoice! So much for customer service!

    On Wednesday, the car was repaired; however. When the customer service rep at Dodge made the attempt to contact Car Max to get approval for the manifold repair, it took him almost one hour just to speak to someone!

    Car Max reported that I would have to pay for the repairs, $477.21 — minus $100 deductible, since I did not take the car to Car Max and they would reimburse me within two days of the receipt of the invoice. Returning home for the evening, I wrote a letter to Car Max, faxing the invoice and letter to them.

    Remember – that was Wednesday! I am hopeful that my check will arrive this week – however, considering the customer service at Car Max – I DOUBT IT!

    Perhaps my next blog posting will reveal the date I receive the check! Something tells me it will probably be sent to me – via Pony Express, or a slow train!

    Whatever happened to customer service in America! Yes…Indeed. Customer service? What a JOKE!

    My suggestion for anyone buying at Car Max – I say – think twice! The customer service to make a purchase is most professional. Customer service when you REALLY NEED CUSTOMER SERVICE – well, let’s just say, let us hope you do not meet a “Ms. Mouse…” She cares more for her mouse…not the customers who approach her!

  • All That! And So Much More at Calvin Gilmore Theater, Myrtle Beach


    For Immediate Release

    October 29, 2014

    Media contact:
    Jordan Watkins
    Director of Marketing
    Gilmore Entertainment
    843-913-1453
    jwatkins@GilmoreEntertainment.com
    http://www.TheCarolinaOpry.com

    Photos available here:
    http://www.gilmoreentertainment.info/Other/AllThatPanthersGame/

    TCO’s All That! Cloggers were featured halftime entertainment during Sunday’s Carolina Panther’s Game

    The much-publicized and very popular All That! clogging group, who appear nightly at The Carolina Opry at The Calvin Gilmore Theater in Myrtle Beach, SC, were the requested entertainment for this week’s half-time entertainment at Sunday’s Carolina Panther’s vs. Seattle Seahawks football game. The group donned official Carolina Panthers jerseys with their name on the back as they took the stage on the 50 yard line and performed several numbers, some a cappella and one rousing number with the Carolina TopCats Cheerleaders.

    In a competitive tourism market, it is always great to have Myrtle Beach showcased in such a highly-publicized national forum. It’s not the first time that Gilmore Entertainment has brought national eyes to our market. In 1994 they brought the first network programming to the beach with Country Music Spotlight through their affiliation with the Family Channel Television Network. In 2008 they performed the national anthem for the third Republican Presidential debate here in Myrtle Beach. And in 1992 Calvin Gilmore was featured on the front page of the entertainment section of USA Today for his achievements in the Carolinas.

    Gilmore, founder and owner of Gilmore Entertainment, attended the Panthers game on Sunday along with Gilmore Entertainment president David Olive. Gilmore said “We love being a recognized entity in the Carolinas. They have been good to us and we love to give back, All That! is spectacular. We look forward to the new show that we have in development with them—so watch for it! They looked great up there on the Jumbotron.”

    Over the past 10 years All That! have become a phenomenon amongst visitors in Gilmore’s award-winning productions, The Carolina Opry, Good Vibrations, and Gilmore’s newest production, Thunder and Light. Known nationally for their recent success on NBC’s America’s Got Talent, All That! has gathered a fanatical following. Gilmore commented, “The popularity of All That! has just been through the roof.”

    More Information about Calvin Gilmore and Gilmore Entertainment

    Gilmore Entertainment and The Calvin Gilmore Theater have long been the leader of musical variety show entertainment in the Southeast, with the classic TCO show, retro Good Vibrations, and their newest hit, Thunder and Light. Gilmore and his shows have been featured by USA Today, NBC Nightly News, Southern Living Magazine, Variety, and a host of other newspapers and television shows. It is the only Myrtle Beach show to receive the coveted South Carolina Governor’s Cup, as well as being voted South Carolina’s Most Outstanding Attraction. In recent years, Gilmore has performed regularly on the Grand Ole Opry in Nashville, and he is designated as South Carolina’s Official Country Music Ambassador.

    ###
    For further information contact:
    Jordan Watkins
    843-913-1453

    jwatkins@gilmoreentertainment.com

    http://TheCarolinaOpry.com

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  • Garrison Keillor to Kick Off a New Myrtle Beach Performing Art Series


    For Immediate Release – Garrison Keillor to Kick Off a New Myrtle Beach Performing Art Series at The Calvin Gilmore Theater
    Tabby Yagle
    Oct 8

    Immediate Release
    October 8, 2014
    (843) 913-1453

    High Res Images available for download here:
    http://www.gilmoreentertainment.info/Other/GarrisonKeillor/

    Garrison Keillor to Kick Off a New Myrtle Beach Performing Art Series at The Calvin Gilmore Theater
    This January, Garrison Keillor will appear at The Calvin Gilmore Theater in An Evening With Garrison Keillor. The renowned writer, actor and radio personality has an extensive and varied body of work. Writer of the popular books Lake Wobegon Days, Leaving Home and countless others, Keillor is probably best known for his award-winning radio series A Prairie Home Companion and the nationally-released movie adaptation, starring Keillor as himself and co-starring Meryl Streep, Lily Tomlin, Woody Harrelson and Tommy Lee Jones.
    His solo performance of An Evening With Garrison Keillor includes hilarious anecdotes about growing up in the American Midwest, the people of Lake Wobegon and late-life fatherhood. With a wonderful, dry sense of humor, Keillor captivates audiences using his unique blend of comedy, class, charisma and wisdom.
    The Calvin Gilmore Theater in Myrtle Beach is known for its high quality variety shows, TCO, Good Vibrations and The Carolina Opry Christmas Special. Gilmore’s new Performing Arts Series will feature a number of well-known artists of various genres throughout the year.
    Gilmore says, “With its burgeoning local population, the area is ready for something new in entertainment—something that brings popular culture and an intellectual edge to the forefront. We are pleased to introduce this new series with Garrison Keillor, a writer and innovator of the highest caliber.” Other artists will encompass a number of genres, including music, comedy, politics and authors.
    The full line-up of the new Performing Arts Series is yet to be announced. It will evolve into an 8 or 10 performance series and will be available as a series pass or by the individual performance.
    An Evening With Garrison Keillor will be in Myrtle Beach for one night only, January 25, 2015 at 6 pm at The Calvin Gilmore Theater, with a limited half hour book signing after the show. Tickets will go on sale Wednesday, October 15, at 12:00 pm. To buy tickets call 800-843-6779, visit TheCalvinGilmoreTheater.com or visit the box office.
    More about The Calvin Gilmore Theater
    Gilmore Entertainment and The Calvin Gilmore Theater have long been the leader of musical variety show entertainment in the Southeast, with the classic TCO show, retro Good Vibrations, and their newest hit, Thunder and Light. Gilmore and his shows have been featured by USA Today, NBC Nightly News, Southern Living Magazine, Variety, and a host of other newspapers and television shows. It is the only Myrtle Beach show to receive the coveted South Carolina Governor’s Cup, as well as being voted South Carolina’s Most Outstanding Attraction. In recent years, Gilmore has performed regularly on the Grand Ole Opry in Nashville, and he is designated as South Carolina’s Official Country Music Ambassador.

    ###

    For further information contact:
    Jordan Watkins
    843-913-1453
    jwatkins@GilmoreEntertainment.com
    http://www.TheCarolinaOpry.com

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  • A Tribute to William Lloyd Garrison and My Precious “Shamey-Pooh”

    A Tribute to William Lloyd Garrison and My Precious “Shamey-Pooh”


    Dearest Readers:
    If you follow the page, “Following Atticus,” on a regular basis, you know that precious, Sweet William Lloyd Garrison, aka “Will” left this world yesterday, October 25, 2014 at approximately 3:30pm. Will, as you probably know, is the lost, angry oldster that Tom Ryan rescued from death’s door in May, 2012. Sweet Will, as I describe, was a beautiful white, curly haired schnauzer with one of the sweetest faces and the most beautiful, expressive eyes that one can imagine. Each time I saw a picture of him with his long eye lashes and amazing face, I melted. I asked how anyone could ever neglect or abandon such a precious life. Each time I watched him prancing and dancing around in a video, I laughed, enjoying those special moments. Although he was considered a senior dog, he certainly did not behave in such a manner.

    May 2012 is so significant to me. Perhaps I failed to connect the significance of that sad month until reading about Sweet Will yesterday. May 2, 2012 is the day I lost a special part of my heart and soul when Prince Marmaduke Shamus left us due to a terminal illness. I do not remember the exact date where I discovered the Facebook page, “Following Atticus,” but I am certain it was right after the loss of precious Shamey-Pooh.

    When Shamey-Pooh left, my heart felt completely empty. For weeks all I could do was cry – sometimes exploding into an ocean of tears. While it is true, I have suffered great losses prior to the loss of Shamus, I must say, never have I cried like I did with his loss. One night in a dream, Shamus spoke to me, telling me I needed to open my heart to another rescue, and so the exploration began – to find a lost animal to help ease the pain. Shakespeare Hemingway, the boss of our home, gave me great comfort after losing Shamus, but nothing could ease the pain. I searched online, checking the Schnauzer Rescue of the Carolinas website, in hopes of rescuing another giant schnauzer. No, I was not replacing Shamus, because I fully believe each of our animals, like children and loved ones, cannot be replaced; nevertheless, we can find a place inside our hearts to allow new love to enter. I checked other sites, failing to find ‘giant schnauzers.’

    I found numerous sites to purchase a giant schnauzer, but I knew I had to find a rescue. Still, each time I looked at a picture of Shamus, my heart told me to wait and rescue. Early one morning, I opened Facebook, discovering a photograph of a solid black giant schnauzer needing a home. He was a stray that arrived at an animal shelter in Athens, GA. He was beautiful, with sad black eyes. I phoned the shelter. If I applied for him, I was told I would be the ‘fourth in line for him.’ Quickly, I filled out the application and faxed it to them, phoning to confirm receipt. The next morning, I was told he was still available and if I truly wanted to adopt him, I would need to be at the shelter the next morning at 10 o’clock. I was hopeful no one else would arrive before my husband and I did. That afternoon, I received a phone call from the shelter, letting me know that if I wanted “Schultz” I could adopt him!

    Within 24 hours, I would meet “Schultz” arrange his neutering surgery and take him home. I was ecstatic!

    My new guardian angel, Prince Marmaduke Shamus, helped me to find another animal needing a good and happy home. After meeting “Schultz” at the animal shelter, we fell in love. We were told he loves to jump, and he can jump extremely high, but that would not be an issue. “We accept and love our animals and I am certain we can teach him a few things in our home.”

    Today, Prince Midnight Shadow is a different boy. He still loves to jump and tries to jump into trees to capture squirrels; however, he hasn’t managed to catch any, and there are a few squirrels that appear to tease him when they stop at tree level, as if to say, “Ha. Ha…You can’t catch me!” Shadow continues jumping in air, wishing and hoping that one day, he will catch a squirrel. He is quite comical with his behaviors and he loves to walk and chase balls. Shadow is the perfect friend to help with the loss of Shamus.

    While writing this, my heart is still breaking over the loss of Sweet Will yesterday. If you do not know the story of Tom Ryan and his love and acceptance for animals, allow me to explain. In May 2012, Tom heard about a lost and neglected senior schnauzer that was dropped off at a kill shelter. He decided to rescue Will. Arriving at Tom’s home, Will was angry, short tempered and fearful. He bit Tom many times. Tom Ryan is a patient and gentle man, never lashing out at Will, simply remaining calm. He discovered Will’s spirit was broken, and Will was almost blind. He had the ability to see shapes, and he loved music and flowers. Tom wrote about Will. Reading his stories helped me to see how broken Shamus’ spirit was until we adopted him. Losing Shamus left me with such emptiness, but the words of Tom Ryan and his stories of “Following Atticus,” and the additional of “Will” helped ease my pain.
    I still have days where losing Shamey-Pooh torment me. The emptiness I feel during those times is impossible to describe. When Shadow hears my sniffles or sees my tears, he rushes over to place a paw on me and to lick my tears away. This week, Shadow has heard me cry many, many times while reading the deterioration of Sweet Will, his inability to stand for long and the weakness in his body. As for his heart and soul, Sweet Will never lost it. If anything, he grew into a younger, feistier little fellow with expressive eyes, opened wide, ready to melt the heart of anyone he met. Yes, the body aged and was quickly giving out, but his spirit kept fighting.

    Reading the compelling, touching words of Tom Ryan and his love for Sweet Will forced me to think about Shamus all over again, only this time, I recognized the guilt I had from allowing Shamey-Pooh to die with dignity while we held him was the right and dignified way to allow him to go. I did not want Shamus to ‘die on a table while bleeding out,’ nor did I wish him to suffer like my dad suffered a few weeks before his death. I wanted to sing to Shamus since he always loved to hear me singing.
    One thing I have learned about the dying process is those who live deserve to die with dignity. While it is true, we allow animals to be euthanized when their life is almost over; we do not do the same with people. I believe we should. For two years, I watched my dad daily battling esophageal cancer. Gone was the privilege for him to walk, without a walker…Gone was his ability to eat, without regurgitating his food…Gone was his independence. At first, he was determined to continue living; however, the longer he fought, the angrier he became. At one point while visiting him in the nursing home, he shouted to me, “Just let me go. Go on. Get out of here…Leave me be!”

    I visited my dad daily, unless I was sick. I did not want him to die alone. I refused to give up on him; however, on July 6, 1999 as he was dying, I remained strong when the nurses said they could bring him back. “Let him go,” I whispered through tears. “He wants to die with dignity.”

    Today my heart aches for Tom Ryan and Atticus, while recognizing Sweet Will was allowed to leave on his own terms, just like my dad and my precious Shamus. Although he could not speak to Tom Ryan, Will’s tired, aching body was telling him that his life would end soon, and so this week, although he struggled to get up, he braced his legs and pranced around until collapsing. He was determined to smell the scent of the endless supply of aromatic flowers his fans sent to him. Sweet Will found happiness amongst scented flowers and music and when he left this world, he was surrounded by the therapeutic vibrations of music and flowers. We should all be so blessed when our life escapes us. Rest in peace, Sweet Will. May you and Shamey-Pooh prance around, making new friendships in the life beyond.

    To read the inspiring, touching stories of “Following Atticus,” and “Will,” click the following link: http://tomandatticus.blogspot.com/

  • Friday Reflections…Exhaustion…And How To Cope In A World Of Stress

    Friday Reflections…Exhaustion…And How To Cope In A World Of Stress


    Dearest Readers:

    Today is Friday…a day of looking forward to the weekend. As for me, it is another day of exhaustion.

    Why? Allow me to explain…Undoubtedly, this week has pushed me to the limit, starting with Tuesday. Early Tuesday morning, my husband and I had to be at Ralph H. Johnson VA Medical Center. Hubby was scheduled for an eye lift. We arrived on time. Checked in at the kiosk and waited…like everyone does for their name to be called for prep. The waiting area was packed! Hubby was scheduled to arrive at 9:00 am. We were early. Parking was an issue, so we used the valet for parking. After check-in, hubby waited impatiently for his name to be called. The procedure was scheduled for 11 am. And so, we waited…and waited…and WAITED!

    I don’t recall the time when his name was called, although by the time, I made a few friends, chatting with the ladies in attendance, checking my phone for e-mails, calls and of course, dearly beloved(???) Facebook.

    About two hours after the procedure began, the doctors spoke with me, letting me know the surgery was successful and he might have a bit of bruising. The bruising arrived later! After he was cleared for dismissal, we gathered our things and left. On the way home, Phil’s eyes began gushing a ‘bit of fluid…’ AKA — BLOOD!

    When he got home, I encouraged him to rest, relax, keep his head back and let the ice pack ease his discomfort. By now, the fluid is streaming down his face. I checked the list of instructions from the hospital, dialed the number for an emergency…having much difficulty getting through. About 15 minutes later, with his face streaked with blood, we were told to get back to the hospital at E-R. Phil did not wish to go back. I stood firm. “This isn’t open for negotiations…Get in the car.”

    Reluctantly, he followed me, telling me I was “really being bossy!”

    Perhaps! I suppose I don’t deal with a grown man behaving like a two-year-old! Upon arrival, Phil was rushed back to E-R…the doctors and nurses settled him in bed and the eye doctor was called. The eye clinic closes at 4:30. Fortunately, the doctors were still at the eye clinic, so they rushed down. I must compliment Ralph H. Johnson VA Medical Center, their staff and volunteers…what a difference they are from another time and visit where I wanted to claw the eyes of a nurse out…but I am not a violent person. [Incidentally, that experience is posted on my blog, if you care to read it.] I believe in diplomacy…or “killing with kindness…” Never did I have to invite my Julia Sugarbaker style to kick in. Everyone at the hospital was kind, courteous and helpful to us. Never did I have to request anything. Such a difference! Maybe the hospital, along with the VA, is getting their act together now. Thank you, Ralph H. Johnson VA Medical Center…I do believe Ralph H. Johnson would be proud of you!

    The complication with the bleeding was a result of Phil taking his blood thinners a few days before surgery. After the doctor cleared the blood and got it to stop, his eyes were severely swollen and as black as midnight. He reminded me of a raccoon…or someone who was in a violent fight — and lost. Everyone who has seen Phil has joked about me finally getting my revenge with him and beating the H— out of him. Rest assured…I am not a violent person. Even though I grew up in a family of domestic violence and severe child abuse…where shouting, beating, cursing and knocking each other around was almost a daily ritual, I have never been a violent person. Even when my youngest sister slapped me, I simply wiped my face and walked away. I refuse to become another domestic violence statistic. Whenever I am mistreated, I crawl inside myself, a tactic I learned as a child, and I walk away…so the black eyes are simply a result of surgery.

    Phil has been at home the remainder of this week. I must say, having to take care of him, making certain he applies the ointment, rests…applies the ice pack…and doesn’t bend down…has been quite a chore. Tuesday evening I was too exhausted to open my mail. Now, I have four days of mail stacked high. I haven’t opened any of it. Most of it will be shredded, including the never-ending catalogs I did not request. The usual clutter of mail many of us get…so no doubt, my starving shredder will be stuffed with the junk mail I will shred. I do recall getting a catalog from Montgomery Ward’s…didn’t they go out of business years ago?

    Sleep has been a major issue for me this week. Monday night — no sleep. Too afraid of what I might have to face on Tuesday, especially since Phil is a heart patient, having the tendency to do what he wants and not what the doctor advises. Tuesday night, I carried my cell phone to the bedroom — something I NEVER do, in the event Phil needed me. His doctor advised him to sleep in the recliner, so I placed his cell phone on the table next to the recliner, with instructions to phone me if he needed me. On Wednesday — now sleep deprived for two if not three days — I was a total B—-! Compared to Julia Sugarbaker, I was truly the wicked witch of the Southeast! Not a Southern Belle…not a Steel Magnolia…just an exhausted, raving B—-! I was so physically exhausted that I wanted to run away from myself.

    Wednesday afternoon I managed to go grocery shopping. Since I am doing Weight Watchers, I needed fresh fruit, fresh vegetables, almond milk and bread. How I prayed that no one would get in my way! While driving home, I had a serious discussion with myself, realizing that I was so grouchy — actually BITCHY — because of fear. The last time Phil had a procedure at the VA Hospital, he had a problem with his breathing. I suppose I have learned to keep these fears within myself while recognizing I needed to relax and say a prayer to God, thanking Him for keeping Phil safe. I suppose the gushing blood from his eyes horrified me. He absolutely looked like a monster from a horror movie. I needed to breathe…inhale…exhale…relax…and SLEEP!

    Wednesday night I managed to sleep – finally. Thursday morning I awoke at 9:15 — too late to attend a Weight Watchers meeting. Refreshed, but still a bit tired I decided I needed to exercise. I worked out on the treadmill for 31 minutes, aerobics for 35 minutes. Much to my surprise, I felt amazing after my workout!

    Today is Friday. A day to reflect. No doubt I haven’t lost weight this week, but on a positive note, I’ve discovered ways to make one of the “two B’s in my name,” recover and relax. I must remember to appreciate the little things in life. The warmth of sunshine. A warm lick from my precious, beloved animals…and mostly, I must appreciate that my husband came through the procedure with only a mild complication that the staff at Ralph H. Johnson VA Medical Center worked quickly and extremely professional to resolve.

    Now, I must get on the treadmill…afterwards, I will tackle the mountain of laundry I must fold after doing laundry yesterday…and I must attack that stack of mail. My shredder will be so full and happy as it gobbles the stack of unwanted mail.

    Hopefully, next week will be a better week…more relaxed and quiet…with a weight loss!

    My Friday Reflections…I hope your week was much better!

  • Friday Reflections…Finding My Strength To Be The Best I Can Be…

    Friday Reflections…Finding My Strength To Be The Best I Can Be…


    Dearest Readers:

    Yes, today is Friday. A day to reflect and appreciate life. A day to give thanks and be thankful for another great week of life.

    If you are a regular reader of my blog, you will recall I am on a Weight Watchers journey. Thursday is my weigh-in day, so reluctantly, yesterday, I went to the meeting, anticipating a weight gain of three or four pounds. Why? You might say? Well, although I hate to admit it, I binged. Until Tuesday, I found myself going to the pantry to eat — of all things — peanut butter. I still do not understand what was going on with me, and why I was craving and eating that stupid jar of peanut butter. I do confess to the habit of checking my weight daily, and I work out at least five days weekly; nevertheless, I craved that peanut butter like someone who would never eat peanut butter again.

    When I arrived at Weight Watchers and weighed, I read my weigh in card, realizing I had only gained one pound. Rejoice! After all, it’s the little things in life that mean so much to us, especially someone on a Weight Watchers journey.

    I looked at my leader, sharing with her my week. Much to my surprise, she did not ridicule me or shame me. That is what is so great with attending the meetings at Weight Watchers. Never do we get shamed or ridiculed. We receive encouragement, even when we
    “fall off the wagon,” just like I did this week. I did share with Kathy, my leader, that on Tuesday, after having a serious discussion with myself, I tossed the peanut butter jar into the trash. Thank goodness!

    If you are considering a Weight Loss program, I would like to encourage you to join Weight Watchers. I joined in March 2011. For me, it has been a slow journey, but I have stuck with it, even when I miss a meeting, I force myself to continue this journey, especially this week.

    What makes Weight Watchers work? For me, I believe it is the meetings…the encouragement and support we receive, even when we have a bad week. During those bad weeks, many people simply give up and quit, only to return to a meeting and rejoin months later…after gaining weight. I embrace all of the members who return and I am happy that they chose to come back. I have made a commitment to myself to continue this journey, even IF it takes me the remainder of my life to reach my goal. Never have I discussed my ‘goal weight’ — but — I do have a goal weight in my mind, and I will reach it. Meanwhile, I continue the journey. Walk on the treadmill, and on the bridge, and I work out. Sometimes, I glance at myself in the mirror and stare for a moment…Remembering WHO I was before losing 35 pounds…and WHO I am now. My “arms are smaller, along with my legs. My hips have “shrunk,” according to my husband, and my face doesn’t have the fullness it had before.

    Never shall I forget the first day I walked into the Weight Watchers meeting. Never did I establish eye contact with anyone. I was too ashamed of who I saw in that mirror. Now, when I walk in I am greeted — just like others, and I embrace the new me.

    My Friday Reflections for today could easily be a whipping session for myself…beating myself up…like I have previously. Today is a new day…a new beginning…a new step…a new journey…a new life…and so I embrace it while being so thankful that Weight Watchers has changed my life. I am more confident and proud of who I am becoming, as I step out into this journey called life.

    For me, Weight Watchers is a bridge of strength and pride while I take the baby steps to grow into the woman I’ve always desired. A woman full of pride and strength, just like the Arthur Ravenel, Jr. Bridge in Charleston.

    What about you? Do you have Friday reflections to share? I’d love to read them!

  • Friday Reflections…

    Friday Reflections…


    Dearest Readers:

    I’ve been just a bit quiet for a while, especially with stories about my Weight Watchers journey. Why? Simple…I’m still on the journey…managing to yo-yo back and forth with the same one to two pounds. I feel as if I am rewinding, but I’m not giving up! My body is getting smaller, firmer and I am excited at that discovery. At times I will glance into the full-length mirror I purchased last year — just to see — who is that person in that mirror? “Rejoice, silly woman…it is ME!”

    Today is Friday – a Friday reflection if we must. Yesterday was my weigh-in day but I awoke (actually never slept) with another headache, so I chose to bury my head in the pillows and attempt something extremely difficult for me — the blessed sleep. I suppose my body never goes into the REM sleep mode since I find myself tossing and turning in bed. And — IF I do sleep — I have dreams — sometimes nightmares. I awaken either hearing my voice speaking in such a soft and slow mode I listen to see who is speaking – only to realize it is my sleep voice…a raspy, extremely soft and slow voice. Wish I could record it, but it does sound a bit seductive!

    Today is Friday…a beautiful, sunshiny day in Charleston. I walk outside, just to smell the scents of Autumn and I must say, it is refreshing to finally feel the warmth of sunshine on me after one of the wettest September’s I remember! Today I start a new column in this blog — appropriately titled “Friday Reflections.” This column will be a reflection of my Weight Watchers journey. Enjoy!

    Friday reflection — Like many of you deciding to lose weight and share what you have learned or experienced on this journey, I would like to share a bit about my childhood and the eating habits I learned while growing up.

    As a child, I was lucky IF we ate healthy meals. My family consisted of four girls and two extremely strict parents. We were taught we must eat “everything on our plate.” Vegetables normally came out of a can. We grew up in the projects or in mill villages, so fresh vegetables were too expensive. If we ate anything fresh, it came from the farmers market, or the garden. When we had dinners at my maternal grandmother’s home, we tasted fresh vegetables, Southern fried chicken and homemade biscuits. I loved my grandmother’s homemade biscuits. They were soft, as light and fluffy as a cloud, especially with a pat of butter and jelly and I could not resist. As a young girl, I grew to be the biggest girl in my family, and my youngest sisters teased me until I would crawl into the closet and cry. I am pleased to say, they are much larger than me now…at least they were the last time I saw them — many years ago. I suppose revenge is so sweet. The table has turned in my favor, and I am happy about that. Yes, I could be cruel and repeat to them what they sang to me, but I do not like to ‘get even’ with them. I simply smile while knowing I am the best I can be!

    After marriage, I chose to cook foods a different way — fresh from scratch. Nevertheless, I still fried foods until my husband had heart surgery in 1998. At that time, I bounced from the cardiac wing of Roper Hospital to the South wing at Roper Hospital. My dad was battling esophageal cancer at that time. Food preparation was the least of my concerns as I watched my husband slowly come back to life and my father fading away. While my husband recovered, I chose to cook healthier meals. I lost weight for a while, then my body adjusted and the weight loss refused to drop. In 1999, I lost my father. Words cannot describe how much I miss him!

    Oops…continuing my journey — On March 3, 2011, sitting at my computer while listening to the Today Show, Jennifer Hudson was on TV promoting Weight Watchers. She had lost over 80 pounds and looked amazing. I Googled the Weight Watchers website, deciding for only one moment to join online. A little voice inside my head said, “No… go to the meeting.” At 9:30, I walked into the meeting, wishing I had a paper grocery bag to place over my head. Three years, and 35 pounds down later, I am still a member at Weight Watchers, still plugging along wishing and hoping to reach goal. Weight Watchers is my life now. When friends ask, “Are you STILL doing Weight Watchers,” I smile…take a deep breath and say, “Yes…I will NEVER give up my Weight Watchers journey, and I WILL make goal!” Daily I work out. Sometimes on the treadmill. Other times, taking a brisk walk and I do aerobics. For me, Weight Watchers motivates me. I’ve made “lifetime friends” at my meeting, and now I wear clothes in a small size. I’ve NEVER worn small in anything previously. Just the other day my husband said to me while glancing at me, “You are getting really small now!” He’s never said that before! Yes, my journey continues…and I am proud of myself on this beautiful morning filled with sunshine on my Friday reflection! Thank you, Weight Watchers for this amazing journey!

    Stay tuned, readers. There will come a day that I share — Barbie made lifetime! Oooooohhhhh! I cannot wait until that day! And now, it is time to hop on the treadmill, to do my workout! Until next Friday…!

  • The Top 10 Workout Songs for October 2014


    FOR IMMEDIATE RELEASE:

    The Top 10 Workout Songs for October 2014

    Fort Wayne, IN – September 30, 2014 – Pop rules in this month’s workout music recap. First off, you have the lingering effects of this year’s MTV Video Music Awards. Collaborations pairing Ariana Grande with Zedd and Iggy Azalea with Rita Ora both received a significant boost in popularity following performances on this year’s broadcast. Moreover, the show is where Taylor Swift debuted the first single from her new album. “Shake It Off” was the most popular, workout song in our monthly poll. Moreover, at 160 beats per minute (BPM), it’s the best song in the list for running.
    Remixers also racked up three big tunes this month. Zedd makes his second appearance in the list with an uptempo version of the summertime smash “Rude.” OneRepublic also find their latest release reworked for the club. Though both of those tracks are geared for the dance floor, they’d be equally great for a jogging or walking. For a lower rep routine—like kettlebells or Pilates—you might check out the Surkin remix of Charli XCX’s “Boom Clap.” At 93 BPM, it’s on the slower side of things, but it’s lives up to its title with thunderous production that’ll power you through your next session.
    On the whole, Top 40 tracks dominate this month’s list. But, there should also be enough alternate versions—plus some crossover hits from upstarts like Kongos and Echosmith—to keep things interesting. So, if you’re looking for something new to freshen up your gym playlist, you’ll find 10 great places to start below.
    Here’s the full list, according to votes placed at Run Hundred–the web’s most popular workout music blog.
    Echosmith – Cool Kids – 130 BPM
    Magic – Rude (Zedd Remix) – 130 BPM
    Kiesza – Hideaway – 123 BPM
    Demi Lovato & Cher Lloyd – Really Don’t Care – 121 BPM
    Iggy Azalea & Rita Ora – Black Widow – 82 BPM
    Charli XCX – Boom Clap (Surkin Remix) – 93 BPM
    Kongos – Come With Me Now – 104 BPM
    Ariana Grande & Zedd – Break Free – 130 BPM
    OneRepublic – Love Runs Out (Grabbitz Remix) – 124 BPM
    Taylor Swift – Shake It Off – 160 BPM
    To find more workout songs, folks can check out the free database at RunHundred.com. Visitors can browse the song selections there by genre, tempo, and era—to find the music that best fits with their particular workout routine.

    Contact:
    Chris Lawhorn
    Run Hundred
    Email: mail@runhundred.com
    ###

  • Hurricane Hugo — The Aftermath of the Storm…September 21, 2014


    Dearest Readers:

    I have been quiet for a bit. Just a bit perplexed with writing…feeling as if I could not write one word ever again. Alas, I am back — on this day September 21, 2014 — 25 years after Hurricane Hugo strove to destroy the beautiful City of Charleston, SC.

    So many people cannot comprehend what it is like to remain in a city during a hurricane. While it is true, I did consider making plans to leave, or even to go to a shelter, I chose to remain here in Charleston. Checking with the shelters I was told I could not bring my animals. At the time, I had two — Muffy, a sweet but hyper little mutt terrier and a small poodle named Buttons. I could not leave my animals and my husband was in the National Guard at the time, activated to work in the downtown areas of Charleston, so I decided to remain so I could check on my animals and keep them safe. Working at a university, I volunteered to assist with students. I supervised over 60 of them during the storm.

    Although I have survived tornadoes, I could not understand why the media kept saying to fill your car with gas. Make certain you have cash. Have enough water to drink and enough food to eat for at least three to five days. I laughed. Why would I need my car filled with gas. Why would I need cash and food. After all, it was only a hurricane.

    Little did I know!

    On September 21, before the storm hit on that evening, I checked on the house, making certain my animals were cared for with water, food and the little necessities I leave for them while I am at work. I closed all of the hall doorways, left food, towels, water and all was well. My home is a brick foundation so I wasn’t concerned with flooding or a disaster. I prayed that all would be fine, and it was. On the evening of Hurricane Hugo, I hunkered down with 60 students in a historical brick building in downtown Charleston. As the rushing, roaring winds increased, the students were horrified, so we moved them from the second floor of the building to another floor where there were no windows. Within an hour, the students fears eased as we sang, told jokes and laughed. Ever so slowly the students stopped talking and laughing. I grabbed a flashlight, walked around the wooden floors, noticing many of the students huddled together — sleeping.

    I touched a portion of a brick wall, able to see outside from the cracks of the loose bricks. I could hear the wind whistling…crying…screaming…I said a silent prayer. Moments later, I heard quiet. The eye of the storm. As the calmness eased my fears, I realized this would probably be one of the longest, most frightening nights of my life. How I longed to be inside my home, huddled in a blanket with my animals.

    Listening to a portable radio describing the events of the hurricane, I counted the night away. I did not have a cell phone at the time, nor did we have internet capability. The building had emergency lighting, with exception it was not working, so we moved around the floors slowly while keeping our arms outstretched, carefully moving so we did not disturb the students. The room was a large brick warehouse, totally dark. No windows nearby. The only light I saw was when I found a few loose bricks and watched the lightning outside. There was a blanket of darkness everywhere.

    Early the next morning as students awoke they asked me if I slept. “No,” I said. “I’ve been here all night.” One student nudged my shoulder. “I didn’t think you slept. Your makeup is still perfect.”

    The door to the warehouse opened. Slowly we moved downstairs. The storm was gone. Breakfast was waiting for all of us downstairs, on the second floor. After breakfast many of the students wanted to go outside but I discouraged it. “Live wires are down, along with trees. It isn’t safe for us to leave yet.”

    About an hour later my husband arrived, dressed in his National Guard uniform. He rushed to hug me, whispering for me to keep the students inside. “The city looks like a war zone,” he said.

    A few hours later, students gone and the university shutting things down, I strolled slowly to my car, careful not to step on downed power lines while being ever so thankful that I had parked it in a garage. I anticipated the car having windows shattered, debris covering it. Much to my surprise, my car was safe with no apparent damage. Driving home, I was lost. The roads were hard to see due to the abundance of hurricane debris. Gone were the familiar street signs and landmarks. Roads were thick with debris, boats, cars, boards, roofs, tin, metal, tree branches and so much debris, it was difficult to determine if I was on the correct side of the road, so I made many detours while my car crawled over branches and the thick debris. I saw an abundance of tin roofs in the road. Yachts. Boats. A tracker trailer, overturned. Driving home to Mt. Pleasant was quite a challenge, and when I turned towards my home, I could not drive down my street. Trees were everywhere. I managed to park my car three blocks from my home. Carefully, I walked, constantly looking for downed power lines, snakes and other creatures.

    When I arrived at home, I noticed several homes in my neighborhood were damaged. Tree branches were slammed into the roofs. A couple of homes were missing walls. I walked around the front of my house, opened the door, found my dogs, hugged them and examined my home. All appeared to be ok until I walked towards the back door. The ceiling in the living room was opened with a large tree branch resting on the portion of a missing roof. The ceilings in the back room were wet. Trails of water were on the carpeting. I grabbed the leashes and carried the dogs outside, still cautious of things I might find in the back yard. Several trees were down and my above ground swimming pool was missing — completely. The only part of the swimming pool left was some of the framework. Debris from the pool was tossed around my yard, but my home was safe. A bit injured but I was thankful we had survived.

    The dogs and I returned to the house. Cuddling them in my arms, I cried tears of thankfulness. My home was safe. Many people in my neighborhood would return to discover a home so shattered they would need to live elsewhere. Phil and I had been blessed. Our home was damaged, but livable and Muffy and Buttons had survived. A bit shaken, but safe. We were blessed.

    I reached to turn the TV on, to get the latest news, realizing we had no power, I laughed. I walked outside again, finding something I did not expect lying in the grass. The Post and Courier had published a newspaper about Hurricane Hugo. Wishing I had a hot cup of coffee, I opened the newspaper. Today was a new, beautiful day in Charleston, SC. Looking like a war zone, I said a silent prayer, hoping no one had died in the storm. Yes, today was a new day. A day to give thanks for the little things in life. Health. Safety. A home a bit tarnished from the storm, but a safe haven for me to rest and be thankful that we had survived.

    Perhaps you are curious what I learned from Hurricane Hugo. My response is — to be thankful for the little things in life. If you live in an area where torrential storms happen, please listen to the forecast and take the suggestions shared seriously. I did not fill my car with gas. After all, after the storm, the stores would open and I could get gas. NOT. By the time stores and stations were able to open, the lines were long. Lessons learned.

    Have cash. I did not. Fortunately, the university I worked for allowed us to borrow money from them. I borrowed $20.00, paying it back when I was able to get cash. Lessons learned.

    Food — non perishable. Since my husband was activated with the National Guard, I did not have much food. By the third day of no power, I cleaned out the fridge, tossing everything in the trash. I managed to find several cans of tuna fish in the pantry, so I made a big batch of tuna fish. I ate dry tuna fish sandwiches for lunch and dinner until it was gone. Funny…I haven’t eaten tuna fish since Hugo!

    On the third day, I discovered an old phone in the closet — the type that did not require electricity. I connected it, got a dial tone and phoned my insurance company to file a claim. Meanwhile, I phoned my sister and other family and friends, to let them know we were AOK. On the tenth day of surviving Hugo, our power returned. Three weeks later, the insurance adjuster arrived, apologizing for the delay in responding. I made a fresh pot of coffee, he walked through the house, taking notes and photographs and responded that he could set us up in a hotel while repairs were made. I smiled at him, thanking him for his compassion but I had a bed to sleep in, a home to live in while some of my neighbors were living in campers or moving to small apartments. “We’ve been blessed,” I said.

    Surviving in a hurricane taught me appreciation for life. I’m still not certain what I will do the next time we are required to evacuate a storm. In 1999, during a hurricane watch we were supposed to evacuate, and we did — fighting traffic for nine hours, moving only 57 miles on Highway 41. I promised myself that if there was another evacuation, I would stay at home and I probably will.

    Let’s just say — the City of Charleston is extremely limited with evacuation routes. It is a nightmare to sit in traffic, bumper-to-bumper, while anticipating a hurricane. Next time? I think I’ll stay at home!

  • Ray Rice…Let’s Just Say…He Isn’t A Role Model…


    Dearest Readers:

    Yes, it is a true…everyone has an opinion about Ray Rice. Of course you must know, I have an opinion too and my opinion is this story is about Domestic Violence…from both sides.

    In the TMZ video, I noticed Janay Palmer (his fiancee at the time) slaps Ray. This appears to start the fight BEFORE the fight intensified after the elevator door closes. I imagine this video is edited, after all, many of those broadcasting sites have the tendency to report, and I quote, “If it bleeds…it leads…”

    As an advocate against domestic violence of any type, I believe Ray Rice is finally getting what he and his wife deserves! Reportedly, Ray Rice has been suspended from the NFL. President Obama has spoken out about the suspension stating and I quote, “…Stopping domestic violence is something that’s bigger than football, and all of us have a responsibility to put a stop to it…”

    I am just a bit annoyed at all of these comments. Domestic violence has been happening within the closed doors (or elevators) for generations. Most people have always looked the other way…! “They don’t want to get involved…besides…it is a family matter!” Why is it suddenly coming to the surface, and finally getting the attention of a President — NOW! Because of football???

    It is a known fact that domestic violence INCREASES during football season. Maybe it’s the testosterone that gets a man’s blood rushing thru his body while watching his favorite, and violent sport — football! I certainly had opportunities last night to observe this scenario at a football bar and grill locally. Sitting at the bar with a friend while my husband and her husband watched the game, I looked around the bar area. We were the only women sitting at the bar, so it was just a bit easy to listen to these men as they fought over that silly brown ball. During half-time, the discussion of Ray Rice began, so I listened — not to the TV, but to these testosterone overloaded, booze drinking men. Among the words I heard were:

    “She got what she deserved…”
    “She put herself in a man’s place…”
    “Why is the NFL getting involved with a situation between a man and woman who love each other…”

    My Julia Sugarbaker demeanor was steaming!

    I looked at one guy speaking with another guy. “She started the fight…did you see her slapping at him? She was asking for it.”

    “Excuse me, gentlemen,” I interrupted. My husband shook his head and mumbled something. I suppose I was embarrassing my husband, but I didn’t care. I had a message to deliver:

    “You gentlemen keep saying she got what she deserved. After all…
    “She put herself in a man’s place… Obviously, you are not educated about domestic abuse. While I agree that she shouldn’t take a swing at him, she did not deserve to be knocked down. And IF you saw the video, you will notice HE did not knock her down within public settings…He waited until the elevator doors closed…and THEN the swinging, pushing, and knocking her around began…This IS what happens with domestic violence…The perpetrator waits until the doors close, and then he goes after his prey!”

    The two men glared at me, along with my husband. I am certain my husband was livid that I was speaking, but this was my moment to voice what domestic violence is! Let’s just say, my husband knows that when I feel a passion about issues, I definitely attempt to voice my concerns, AND, I will not go quietly into the night!

    I continued. Much to my surprise, these men were not interrupting me! “You also questioned, and I quote, “Why is the NFL getting involved with a situation between a man and woman who LOVE each other…”

    “All of you need to understand, domestic violence is not about love. It is about control…jealousy…anger…outrage…never is it LOVE. A man who loves a woman, and a woman who loves a man, will not swing out at each other, slapping, hitting, shouting and knocking the partner to the ground.”

    The two men glared at me again, ordering another beer. I cannot imagine why, but they got extremely quiet, choosing to gulp the beers and watch the beloved football game. I hope and pray the team they wanted to win — LOST!

    I have no compassion for Ray Rice, and I have a limited compassion about his wife. Never do I understand why she married him, but that is for her to decide, and I imagine within a few years there will probably be a divorce…when she gets the courage to say — Enough is enough.” Perhaps money was a deciding factor???

    Nevertheless, I do hope the scenario between the violence of Ray and Jayna Rice will open the eyes to the reality that domestic violence occurs daily in America. While there are laws regarding domestic violence, http://www.mincava.umn.edu/documents/ffc/chapter5/chapter5.html, we need shelters, venues and education pertaining to domestic violence. Unfortunately, the State of South Carolina has the highest rate of domestic violence in the nation. My, ain’t we so proud! This state appears to have the tendency to just slap the good ole boy on the wrist while giving him community service, or a night or two in the jail system. Yes, I live in South Carolina — a state — way behind the times!

    As for the Rice Family — It is sad that they have a beautiful little girl. Why? Simple. She will grow up observing her parents fighting, sometimes slapping and knocking each other down. I walked in those shoes. Since I served as a referee between my parents when they fought physically and verbally with shouting and boxing matches I fought to end, and I promised myself at the age of five-years-old that I would not treat my family in such a way. It is horrible to watch your parents fighting, shouting, cursing and demonstrating what Love IS NOT! I pray that this precious child will not have to stand between her parents. One thing I did notice in the environment of our home as a child — whenever my parents were around company or family, never did they shout, curse or fight. All of these actions were behind closed doors with exception of when I was five years of age. On that occasion, my dad knocked my mother to the ground — outside, around other women. The other women simply walked away, never saying a word. As for my actions, I stood next to my dad telling him he was a mean man and I never wanted to see him hit my mother again! Never did I SEE him hit her again, but I did see the bruises!

    Children need to grow up in a LOVING home, not a home filled with the monster of domestic violence. Regardless, I will still say, Domestic Violence is not LOVE! Love is gentle and kind…not control or violence!

    As for Ray Rice, I pray that soon there will be another news story to broadcast, not another tragic story of domestic abuse. Maybe Ray Rice should join another long line — isn’t it called the unemployment line?