Making certain I am posting this on my site, and not Sears. After I posted on their site, they responded — almost immediately — giving me a case number, saying someone would get back with me and they reprimanded me a bit. Oh well. I shall be nice! Yes, I received a phone call about 45 minutes ago while working out. Someone from Sears (and I am writing their names down now) is checking to see IF they can get someone out here earlier — before July 8. Now tell me, why does it take becoming a bit of a ‘nasty girl’ to get your point across in the USA to get decent customer service? Why must I activate my Julia Sugarbaker style just to get a bit of customer service? I ask you — WHATEVER HAPPENED TO CUSTOMER SERVICE IN AMERICA? I remember as a child, my grandparents only purchased appliances, tools, sewing machines and other items at Sears. When Papa’s Craftsman tools broke, he simply walked into the store and got a brand new one. No questions asked. No receipts necessary. Shouldn’t stores, such as Sears practice those habits now, or has Corporate America REALLY TAKEN OVER? It shall be interesting just to see how long it takes to get my washer repaired. I have a stack of laundry piling up — one weeks worth to be exact. By July 8, it will be three weeks of laundry. So unbelievable. Whatever happened to customer service in the country of the United States of America? — feeling determined.
Tag: lack of customer service in America
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Don’t Buy Appliances From Sears!!!!!!!
Dearest Readers:
Yes, I need to vent — BEFORE I EXPLODE! My washing machine is a Kenmore front loader. Today, it is not working at all. No power, cannot do diagnostic testing — like THEY suggested because — duh! There isn’t any power. When I phoned the service department I was told the earliest they could schedule service — because they are booked solid is Tuesday — July 8. I have spoken with three departments – getting no where — and to a supervisor — STILL GETTING NO WHERE.
So, the bottom line readers. When you are in the market for appliances STAY AWAY FROM SEARS!
Their service SUCKS!
Even my Julia Sugarbaker demeanor could not get anywhere with them.
Let’s see if the world wide web does.
Ooooooohhhhhh! I am so furious!
Reportedly, they will compensate me for laundry inconvenience with a $25.00 weekly voucher. I suppose none of them have ever gone to a laundromat in Charleston, SC. Let’s just say, you see interesting characters when you do laundry at them — at least the last time I had to use a laundromat — that was my experience. I left!
More details later, but I will never buy appliances from Sears again!
Barbie Perkins-Cooper, Author 