Making certain I am posting this on my site, and not Sears. After I posted on their site, they responded — almost immediately — giving me a case number, saying someone would get back with me and they reprimanded me a bit. Oh well. I shall be nice! Yes, I received a phone call about 45 minutes ago while working out. Someone from Sears (and I am writing their names down now) is checking to see IF they can get someone out here earlier — before July 8. Now tell me, why does it take becoming a bit of a ‘nasty girl’ to get your point across in the USA to get decent customer service? Why must I activate my Julia Sugarbaker style just to get a bit of customer service? I ask you — WHATEVER HAPPENED TO CUSTOMER SERVICE IN AMERICA? I remember as a child, my grandparents only purchased appliances, tools, sewing machines and other items at Sears. When Papa’s Craftsman tools broke, he simply walked into the store and got a brand new one. No questions asked. No receipts necessary. Shouldn’t stores, such as Sears practice those habits now, or has Corporate America REALLY TAKEN OVER? It shall be interesting just to see how long it takes to get my washer repaired. I have a stack of laundry piling up — one weeks worth to be exact. By July 8, it will be three weeks of laundry. So unbelievable. Whatever happened to customer service in the country of the United States of America? — feeling determined.
Barbie Perkins-Cooper is a talented award-winning writer of screenplays, plays, and travel stories and she works full-time as an editorial photojournalist. Barbie has published numerous articles and award-winning photographs for regional, trade, health and beauty, hospitality and travel publications including the Travel Channel, Buick B Magazine, AAA Midwest Traveler, Kentucky Monthly, Southern Hospitality, Blue Ridge Country Magazine, Convention South and Texas Co-op Power and New York Daily News. Her passion for food and hospitality began when she worked as a communications officer, public relations officer at Johnson & Wales University in 1988. Residing in Charleston, South Carolina, Barbie is the author of Career Diary of a Photographer, and Condition of Limbo. She has written seven screenplays, and has a passion for screenwriting, hoping to see her name in the credits of a major motion picture. In September 2007, she was chosen as an approved artist for literary arts with the SC Arts Commission Arts in Education Roster of Approved Artists. Professional organizations include membership with International Food and Wine and Travel Writers Association [IFWTWA]; American Society of Journalists and Authors [ASJA]; Society of Professional Journalists, Editorialphoto.com, and South Carolina Writers Workshop [SCWW]. Visit her web site for further information and writing clips or e-mail her at firstname.lastname@example.org. View all posts by barbiepc