Yes, I need to vent — BEFORE I EXPLODE! My washing machine is a Kenmore front loader. Today, it is not working at all. No power, cannot do diagnostic testing — like THEY suggested because — duh! There isn’t any power. When I phoned the service department I was told the earliest they could schedule service — because they are booked solid is Tuesday — July 8. I have spoken with three departments – getting no where — and to a supervisor — STILL GETTING NO WHERE.
So, the bottom line readers. When you are in the market for appliances STAY AWAY FROM SEARS!
Their service SUCKS!
Even my Julia Sugarbaker demeanor could not get anywhere with them.
Let’s see if the world wide web does.
Ooooooohhhhhh! I am so furious!
Reportedly, they will compensate me for laundry inconvenience with a $25.00 weekly voucher. I suppose none of them have ever gone to a laundromat in Charleston, SC. Let’s just say, you see interesting characters when you do laundry at them — at least the last time I had to use a laundromat — that was my experience. I left!
More details later, but I will never buy appliances from Sears again!