Barbie Perkins-Cooper, Author

Tag: Sears Roebuck & Company

  • Sears Continues To Call — Renewal of Warranty???


    Dearest Readers:

    Those of you who read my posts on a regular basis will recall the saga of my Sears issues…remember the issues I had with getting my washing machine repaired. It took over three weeks — almost two weeks JUST to get a technician out to check it to determine I needed a computer board….and then, it took over one week to get the part sent to us for the repair. What a joyous three weeks that was!

    Moving on…Sears phoned me moments ago. This is at least the third time someone has called to remind me I need to purchase a new warranty for my refrigerator.

    DUH!?! I asked the kind telemarketer on the phone what type of IDIOT would I be to purchase a new warranty when it takes Sears over three weeks to repair something? My Julia Sugarbaker demeanor kicked in… I reminded her that IF my refrigerator died, I would probably be told it will be ‘three weeks before we can schedule a technician to check your appliance…– due to the holidays????” That seems to be the apparently scripted response when I call the toll-free number to schedule repairs. I’ve had this history with Sears from the beginning – I’m thinking it could be about two years ago when I first used the Sears appliance repair center.

    I thanked the kind lady for calling but I told her I would be a complete and total idiot to agree to buy another warranty from Sears.

    Can’t help being curious WHEN they will phone me again.

    “Yes…this is Julia Sugarbaker styled “Barbie” and I am so not interested in any warranties from Sears. I’ll take my chances. Besides, I can’t help being a bit curious — IF it takes three weeks to get service on a washing machine, TWICE — just HOW long would it take to get service for a refrigerator. I imagine the entire fridge would smell oh so delightful by the time they arrived. Now I ask you, Sears — why would I be so stupid as to spend my hard-earned money to waste it on Sears Warranties!”

    To quote Julia Sugarbaker — I DON’T THINK SO!

  • The Saga of Laundry Day at Sears…


    Making certain I am posting this on my site, and not Sears. After I posted on their site, they responded — almost immediately — giving me a case number, saying someone would get back with me and they reprimanded me a bit. Oh well. I shall be nice! Yes, I received a phone call about 45 minutes ago while working out. Someone from Sears (and I am writing their names down now) is checking to see IF they can get someone out here earlier — before July 8. Now tell me, why does it take becoming a bit of a ‘nasty girl’ to get your point across in the USA to get decent customer service? Why must I activate my Julia Sugarbaker style just to get a bit of customer service? I ask you — WHATEVER HAPPENED TO CUSTOMER SERVICE IN AMERICA? I remember as a child, my grandparents only purchased appliances, tools, sewing machines and other items at Sears. When Papa’s Craftsman tools broke, he simply walked into the store and got a brand new one. No questions asked. No receipts necessary. Shouldn’t stores, such as Sears practice those habits now, or has Corporate America REALLY TAKEN OVER? It shall be interesting just to see how long it takes to get my washer repaired. I have a stack of laundry piling up — one weeks worth to be exact. By July 8, it will be three weeks of laundry. So unbelievable. Whatever happened to customer service in the country of the United States of America? — feeling determined.

  • Don’t Buy Appliances From Sears!!!!!!!


    Dearest Readers:

    Yes, I need to vent — BEFORE I EXPLODE! My washing machine is a Kenmore front loader. Today, it is not working at all. No power, cannot do diagnostic testing — like THEY suggested because — duh! There isn’t any power. When I phoned the service department I was told the earliest they could schedule service — because they are booked solid is Tuesday — July 8. I have spoken with three departments – getting no where — and to a supervisor — STILL GETTING NO WHERE.

    So, the bottom line readers. When you are in the market for appliances STAY AWAY FROM SEARS!

    Their service SUCKS!

    Even my Julia Sugarbaker demeanor could not get anywhere with them.

    Let’s see if the world wide web does.

    Ooooooohhhhhh! I am so furious!

    Reportedly, they will compensate me for laundry inconvenience with a $25.00 weekly voucher. I suppose none of them have ever gone to a laundromat in Charleston, SC. Let’s just say, you see interesting characters when you do laundry at them — at least the last time I had to use a laundromat — that was my experience. I left!

    More details later, but I will never buy appliances from Sears again!