Customer Service SUCKS at JC Penney’s Hair Salon


From a Facebook of yesterday. You’ve asked: “What’s on my mind???” Here goes: Earlier this week, I made an appointment at JC Penney Hair Salon to have my hair trimmed and shaped at 2pm today, Saturday, November 2, 2019. Fighting traffic on I-26, traffic headed west came to a stop. I fought it all the way to Northwoods Mall. Still don’t know why a police officer with blue lights flashing stopped the traffic. Finally arriving at Penney’s I tell the receptionists (seems there were three on duty at the front desk) I had an appointment with Patty. They gave me a perplexing look. “Patty isn’t here today.”

Years ago – when customer service was good – I would get the decency of a phone call. NOT TODAY!

“Then why couldn’t ONE OF YOU have the decency to call her customers to let them know???”

No one answered me. Their body language said it all!

Think I’m done with getting haircuts at J C Penney Hair Salon. Never will I be treated like that again.

Now, to find a stylist who listens and will only TRIM AND SHAPE my hair along with someone who believes in customer service. Understand. I’m not holding the blame on Patty. The receptionist is to blame. On the phone, when I made the appointment, something told me she lacked customer service skills! Was I EVER RIGHT! I suppose I should mention, I’ve been a customer at that hair salon for over 20 years — BUT — NO MORE!

Oh well. Goodbye, JC Penney Hair Salon!

So much for customer service!

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