Customer Service SUCKS at JC Penney’s Hair Salon


From a Facebook of yesterday. You’ve asked: “What’s on my mind???” Here goes: Earlier this week, I made an appointment at JC Penney Hair Salon to have my hair trimmed and shaped at 2pm today, Saturday, November 2, 2019. Fighting traffic on I-26, traffic headed west came to a stop. I fought it all the way to Northwoods Mall. Still don’t know why a police officer with blue lights flashing stopped the traffic. Finally arriving at Penney’s I tell the receptionists (seems there were three on duty at the front desk) I had an appointment with Patty. They gave me a perplexing look. “Patty isn’t here today.”

Years ago – when customer service was good – I would get the decency of a phone call. NOT TODAY!

“Then why couldn’t ONE OF YOU have the decency to call her customers to let them know???”

No one answered me. Their body language said it all!

Think I’m done with getting haircuts at J C Penney Hair Salon. Never will I be treated like that again.

Now, to find a stylist who listens and will only TRIM AND SHAPE my hair along with someone who believes in customer service. Understand. I’m not holding the blame on Patty. The receptionist is to blame. On the phone, when I made the appointment, something told me she lacked customer service skills! Was I EVER RIGHT! I suppose I should mention, I’ve been a customer at that hair salon for over 20 years — BUT — NO MORE!

Oh well. Goodbye, JC Penney Hair Salon!

So much for customer service!

Published by

barbiepc

Barbie Perkins-Cooper is a talented award-winning writer of screenplays, plays, and travel stories and she works full-time as an editorial photojournalist. Barbie has published numerous articles and award-winning photographs for regional, trade, health and beauty, hospitality and travel publications including the Travel Channel, Buick B Magazine, AAA Midwest Traveler, Kentucky Monthly, Southern Hospitality, Blue Ridge Country Magazine, Convention South and Texas Co-op Power and New York Daily News. Her passion for food and hospitality began when she worked as a communications officer, public relations officer at Johnson & Wales University in 1988. Residing in Charleston, South Carolina, Barbie is the author of Career Diary of a Photographer, and Condition of Limbo. She has written seven screenplays, and has a passion for screenwriting, hoping to see her name in the credits of a major motion picture. In September 2007, she was chosen as an approved artist for literary arts with the SC Arts Commission Arts in Education Roster of Approved Artists. Professional organizations include membership with International Food and Wine and Travel Writers Association [IFWTWA]; American Society of Journalists and Authors [ASJA]; Society of Professional Journalists, Editorialphoto.com, and South Carolina Writers Workshop [SCWW]. Visit her web site for further information and writing clips or e-mail her at barbiepc@bellsouth.net.

One thought on “Customer Service SUCKS at JC Penney’s Hair Salon”

  1. That would be aggravating, indeed. Customer service is almost a lost art.

    Nothings gets me more fired up than an employee not caring about the customer, at all. I went to a local restaurant chain to pick up my carry out food order. I go to the desk and give the young girl my name and pay. She intercoms the back to tell them I’m here for order. An older lady comes out front and says she put my order out there and that she remembers setting it on the shelf. Told girl she must have given it to the wrong person. The young girl acts oblivious to the situation and the older lady goes to back to get a replacement. Young girl just ignores me. Doesn’t say sorry about the mix up or your order will be right out or anything. Just an acknowledgement would have been nice. Thankfully, the older lady comes out with my order and apologizes and was very kind.

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