Yes, I’m still just a bit annoyed with Sears. Our new fridge FINALLY arrived at 2:22pm today – totally messing up another day of waiting…waiting…and waiting. The delivery supervisor assured me the delivery would occur today, July 10, 2011 during the hours of 7am–9am.
Didn’t happen!
Apparently whoever schedules the deliveries (and I suspect they are outsourced from India, or some other foreign country) scheduled the delivery for the hours of 1:30-3:30pm today!
Why should you care? Simple! If you purchase appliances from Sears EXPECT the delivery to be a major achievement, and expect to stay home — waiting…and waiting…and waiting!
Another fine example of whatever happened to customer service in America!
I do tip my hat to the delivery professionals today. I imagine they were prepared to expect a ‘demanding woman who is just a bit annoyed!’ Yep…that would be me! They went out of their way to be nice and professional and I never heard one negative word. Good job! They should be commended. Perhaps I’ll get a survey! On second thought, if Sears reads this blog, they’ll choose to ignore me.
Wonder why? Let’s just say — I am so GOOD with Surveys! I tell the truth! Perhaps the power of being a woman who knows how to speak up — with diplomacy and a bit of firmness!
Barbie Perkins-Cooper, Author 
To barbieperkinscooper,
I’m sorry that we failed to meet your original scheduled delivery time. We do value you as a Sears customer and would like to assist you with this and any other Sears related issue that you might have. My name is James and I am part of the Social Media Support Escalations team at Sears. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (barbieperkinscooper) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
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