I suppose my ‘saga with Sears’ is continuing. Recent reports from me stated that they were to return phone calls. Since the executive office of Sears phoned me weeks ago, I have returned their phone calls SEVERAL times.
Still, I await the credit of the delivery fee ($69.00) to be credited to my account, and I AM STILL WAITING for the promised “$100 gift card.”
The Sears delivery supervisor was supposed to do this. I suppose I should’ve asked, “When,” but I failed to do that.
Lessons Learned!
If only Sears would recognize, If I receive a promise, I expect it to be followed through, and I thought the “Executive offices” would be prompt and efficient with returning phone calls. Duh! I’ve yet to receive one call since they left the original message.
Funny. I have received numerous phone calls from a Sears telemarketer to explain a credit card protection service. Repeatedly I have told them I am not interested, nor do I want these phone calls to continue.
I’ve completely lost respect for Sears and from now on, I will think twice…and third and fourth time, before purchasing items at Sears.
Hell hath no fury like a woman scorned. I still believe in the concept of customer service and promises made. Silly me.
Now, just where is my $69.00 credit and that blasted gift card? Are you listening Sears. Somehow, I think not! You can’t even have the decency or respect to return a phone call!
Barbie Perkins-Cooper, Author 
I’d say call them back, and when you leave a voice message, ask politely how they’d like for this story to leak to 6,500 members of the media ?
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