Holding My Breath in Anticipation that AT&T UVerse Works — This Time


Dear Readers:

I am pleased to report that AT&T communicated well with me this morning, sending a text stating that today is the day for your repair…then a phone call from the technician stating he would be at the house within 20 minutes. He was scheduled between the hours of 12-4pm. He arrived a few minutes before 12, which was great!

The technician – I think his name was Mike, was most professional, walked inside, got to work to inspect and solve the problem. Apparently the phone and modem were connected together and at times I suppose they ‘over communicated.’ Don’t ask me. I’m a writer, not a computer technician. When I have difficulties with my computers, I contact my husband.

No, my husband did not connect our UVerse. That was performed while I was so sick, and I could not even describe who came to our home then. My husband was home — attempting to take care of a most sick wife, the psychotic babies that live here — our pups, and he had to be here to let the installer for UVerse inside the house. I do recall they had to install fiber optics, and the rest is a total fog.

All I know is that installation and UVerse is when the problems started. In December, I recall attempting to use the landline phone only to discover it was ‘dead.’ I didn’t call about that. You must remember, during that time, I was useless to everyone — especially to myself. So happy that I am well now, and let us hope UVerse is well.

I look over at the modem, all the green lights are working, and there appears to be a gray box just a bit from it. Also, we have a new phone jack now, so the phone can be connected – apart from the modem.

Don’t ask me the details! All I truly care about is that my landline phone appears to be working — for now. I’ll not have confidence in it until I use it to call my dearest friend in North Carolina. Every time we attempted to chat recently, either the phone would make a noise, or her voice would fade away – only to return mid sentence. I lost all confidence in UVerse then, especially when I would disconnect, to phone her again — only to either get a loud ‘fax’ noise, a bunch of busy signals, or a recording that her phone was no longer working. Duh! Do they think I have no intelligence and actually believe these recordings? Her phone was working only moments ago, when I phoned her! I suppose all of this technology is computer generated, so who knows if the problems are solved.

As for me — I do hope the problems and headaches I’ve tolerated with AT&T UVerse and ‘bundling’ are resolved. I want to be a nice person on the phone — not someone who wishes she could slip her hands inside the phone system to choke the next customer service rep I spoke with. My hats go off to AT&T customer service reps. They are always so courteous to me. I was to the point that if one more of them said to me, “Yes, Ms. Cooper, I understand your frustration and I am here to resolve it for you…’ I was about ready to let the monster raging inside of me go on the attack — and I am not a violent person! ‘Calm down, Barbie. Inhale. Exhale. Breathe in. Breathe out!’ Sometimes yoga and meditation makes one want to do fooling things! ‘Inhale. Exhale.’ There. I feel better now, while I chew on my fingernails — something I never do!

So, let us hope the headaches with AT&T UVerse are resolved and I’ll not have to see any more technicians come to my home.

I think the beach is calling my name, or perhaps walking the bridge again — with one exception –it is so brisk and windy today, I doubt I could do either, and so I write…and I attempt to get the clutter from my office area demolished, shredded, or packed away.

Hello, AT&T — thank you so much for your customer service today. Let us hope this chapter of my life is closed so I may adventure into some fun and relaxing adventures!

I am so ready for some fun!

Published by barbiepc

Barbie Perkins-Cooper is a talented award-winning writer of screenplays, plays, and travel stories and she works full-time as an editorial photojournalist. Barbie has published numerous articles and award-winning photographs for regional, trade, health and beauty, hospitality and travel publications including the Travel Channel, Buick B Magazine, AAA Midwest Traveler, Kentucky Monthly, Southern Hospitality, Blue Ridge Country Magazine, Convention South and Texas Co-op Power and New York Daily News. Her passion for food and hospitality began when she worked as a communications officer, public relations officer at Johnson & Wales University in 1988. Residing in Charleston, South Carolina, Barbie is the author of Career Diary of a Photographer, and Condition of Limbo. She has written seven screenplays, and has a passion for screenwriting, hoping to see her name in the credits of a major motion picture. In September 2007, she was chosen as an approved artist for literary arts with the SC Arts Commission Arts in Education Roster of Approved Artists. Professional organizations include membership with International Food and Wine and Travel Writers Association [IFWTWA]; American Society of Journalists and Authors [ASJA]; Society of Professional Journalists, Editorialphoto.com, and South Carolina Writers Workshop [SCWW]. Visit her web site for further information and writing clips or e-mail her at barbiepc@bellsouth.net.

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