I suppose all of my FB friends are curious as to what happened during the ‘scheduled appointment with AT&T’ yesterday. I reported ‘the technician is scheduled to arrive between 4pm – 8pm,’ according to the text sent to my cell phone at 9:02am yesterday… Well, the plot thickens. We waited from 4-8pm… I had a headache and exhaustion from three nights of no sleep. The clock ticked away…finally at 8:15pm I simply gave up…so, AT&T STRIKES AGAIN! There were no phone calls made to us to inform us when the technician would show…No follow up…Nothing! The customer service rep is supposed to phone me today to inquire about how the repair went…I can’t wait… I shall fill his ears full with my complaints.
So, FB friends, who should I contract with to end this joke with AT&T…I’m simply tired of tolerating this form of customer service. I’ve had AT&T thru several name changes for my home phone, better known now as a landline. Let’s see, at first it was Southern Bell, then Bell South and now, AT&T… Whatever happened to customer service in America…has it been outsourced too? When they phone me today I WILL GET A CREDIT ON MY PHONE BILL, and I will not book another appointment with them. I’m tired of AT&T! It is now “America’s Terrible and Tumultuous” phone service — perhaps AT&T’s new name! Can’t wait for their phone call today! Don’t mess with me, AT&T!
Barbie Perkins-Cooper, Author 